The global marketplace is often described as a �service economy.� So, everyone expects good service. As Hungary continues to grow in stature as a member of the global business community, customers expect to receive a certain standard of service from your organization.

This program is intended to assist all levels of employees to provide better service to all customers. Who are the customers? In addition to the person buying your product or service, they include the owners, stockholders, employees, joint venture partners, members of the community, government officials, and even suppliers. So, as you can see, the program can be of great assistance to every member of your organization.

The program includes discussions and suggestions in the following areas:

• Definition and examples of quality customer service
• Creating a customer service organization
• Communicating better service – verbally and in writing
• Dealing with customers – the good, the bad and the ugly
• Improvements evolving from complaints
• Design of offices for better service

Who should attend? Mid-level managers, customer service representatives, sales staff and telemarketing personnel