Negotiation is so common that the majority of people do it nearly every day, solving disputes or trying to get what they want. For managers, negotiating is not only common but also essential for dealing with a variety of organizational problems. Working on next year’s budget, convincing upper management of the need for a new computer system, or solving a dispute between employees, managers must find a solution that is agreeable to everyone.

This course focuses on the practical aspects that help develop successful negotiation skills for all levels of managers. Participants will build their skills in three main areas:

• The basics of negotiation, the common (and costly) negotiating mistakes, and how to avoid them
• The development of interactive skills and the ability to communicate effectively in individual and group settings
• The ability to better understand and appreciate the values and beliefs of others

Who should attend? Mid- and upper-level managers, sales staff, customer-service representatives, purchasing department personnel, human resource department staff and others who handle any sort of negotiating on a regular basis